---
title: "Hotline - Fast support | Grünig-SignTronic AG"
description: Reach our support hotline for fast technical help with your screen-making automation systems. Phone, email, and remote support available.
image: https://www.grunig-signtronic.com/images/og-image.jpg
---

> Documentation Index  
> Fetch the complete site index at: https://www.grunig-signtronic.com/llms.txt  
> Use this file to discover all available pages before exploring further.

# Service Hotline

Fast technical help for issues with your systems. Our support team is available by phone, email, or remote support.

Contact options

## How to reach us

Choose the contact channel that fits your situation. We support you quickly and reliably.

### Phone support

Call us directly. Our technicians assist by phone or arrange a remote or on-site service appointment.

### Email support

Send us a detailed description of your issue by email. We will get back to you quickly with a solution.

### Remote support

For many issues, we can connect remotely and resolve problems quickly without travel or waiting times.

### Availability

We are available Monday to Friday from 8:00 to 17:00 (CET). Outside these hours, please contact us by email.

## Direct Contact Details

Call us or send us an email.

### General Inquiries

Frequently asked questions

## Quick answers

The most important questions about contacting support.

Our support hotline is available Monday to Friday from 8:00 to 17:00 (CET). Outside these hours, please contact us by email and we will respond as quickly as possible.

For fast troubleshooting, please provide: machine number, error message (if available), a description of the issue, and when it occurs. For software issues, include the installed software version.

Phone support is free during the warranty period. After warranty, we offer flexible service contracts or hourly billing. Contact us for details.

Yes. Call us and describe the issue. We will clarify whether remote support is sufficient or an on-site visit is needed, then schedule the next step with you directly.

## Contact us now

We support you quickly and professionally.

[Go to contact form](/en/contact/contact-form)

```json
{"@context":"https://schema.org","@type":"WebPage","@id":"https://www.grunig-signtronic.com/en/contact/hotline#webpage","url":"https://www.grunig-signtronic.com/en/contact/hotline","name":"Hotline - Fast support | Grünig-SignTronic AG","description":"Reach our support hotline for fast technical help with your screen-making automation systems. Phone, email, and remote support available.","inLanguage":"en-US","isPartOf":{"@id":"https://www.grunig-signtronic.com/#website"},"about":{"@id":"https://www.grunig-signtronic.com/#organization"},"primaryImageOfPage":{"@type":"ImageObject","url":"https://www.grunig-signtronic.com/images/og-image.jpg"}}
{"@context":"https://schema.org","@type":"Organization","@id":"https://www.grunig-signtronic.com/#organization","name":"Grünig-SignTronic AG","legalName":"Grünig-SignTronic AG","url":"https://www.grunig-signtronic.com/","logo":{"@type":"ImageObject","url":"https://www.grunig-signtronic.com/images/og-image.jpg","width":1200,"height":630},"image":"https://www.grunig-signtronic.com/images/og-image.jpg","description":"Screen printing automation and screen production systems","foundingDate":"1967","vatID":"CH-035.3.007.501-8","taxID":"CHE-102.614.679","address":[{"@type":"PostalAddress","streetAddress":"Ringgenmatt 14","postalCode":"3150","addressLocality":"Schwarzenburg","addressRegion":"Bern","addressCountry":"CH"},{"@type":"PostalAddress","streetAddress":"Rossrütistrasse 4","postalCode":"9464","addressLocality":"Rüthi (SG)","addressRegion":"St. Gallen","addressCountry":"CH"}],"location":[{"@type":"Place","name":"Schwarzenburg","address":{"@type":"PostalAddress","streetAddress":"Ringgenmatt 14","postalCode":"3150","addressLocality":"Schwarzenburg","addressRegion":"Bern","addressCountry":"CH"},"geo":{"@type":"GeoCoordinates","latitude":46.8226846,"longitude":7.3466721}},{"@type":"Place","name":"Rüthi (SG)","address":{"@type":"PostalAddress","streetAddress":"Rossrütistrasse 4","postalCode":"9464","addressLocality":"Rüthi (SG)","addressRegion":"St. Gallen","addressCountry":"CH"},"geo":{"@type":"GeoCoordinates","latitude":47.2998223,"longitude":9.5485221}}],"areaServed":"Worldwide","telephone":"+41 31 734 26 00","email":"info@grunig-signtronic.com","contactPoint":[{"@type":"ContactPoint","telephone":"+41 31 734 26 00","contactType":"customer service","areaServed":"Worldwide","availableLanguage":["en","de"],"email":"info@grunig-signtronic.com"}],"sameAs":["https://www.youtube.com/GrunigInterscreen","https://www.linkedin.com/company/grunig-signtronic","https://www.instagram.com/grunig_signtronic","https://www.facebook.com/GrunigInterscreen","https://github.com/grunig-release","https://vimeo.com/grunig"],"knowsAbout":["Screen Printing","Screen Production","Industrial Automation","CTS Technology","Computer-to-Screen","Screen Stretching","Screen Coating","Screen Washing","Textile Printing","Industrial Printing"],"keywords":"hotline, support, technical help, screen printing support, phone support, remote support"}
{"@context":"https://schema.org","@type":"WebSite","@id":"https://www.grunig-signtronic.com/#website","url":"https://www.grunig-signtronic.com/","name":"Grünig-SignTronic AG","description":"Over 55 years of screen printing expertise. Professional screen production systems designed for precision, reliability, and innovation. Automate workflows and increase quality with Grünig-SignTronic AG solutions.","publisher":{"@type":"Organization","@id":"https://www.grunig-signtronic.com/#organization"},"inLanguage":["en-US","de-CH"]}
{"@context":"https://schema.org","@type":"ItemList","itemListElement":[{"@type":"SiteNavigationElement","position":1,"name":"Products","url":"https://www.grunig-signtronic.com/en/products"},{"@type":"SiteNavigationElement","position":2,"name":"Technology","url":"https://www.grunig-signtronic.com/en/technology/automation"},{"@type":"SiteNavigationElement","position":3,"name":"Industries","url":"https://www.grunig-signtronic.com/en/industries/industrial"},{"@type":"SiteNavigationElement","position":4,"name":"Service","url":"https://www.grunig-signtronic.com/en/service/support"},{"@type":"SiteNavigationElement","position":5,"name":"Company","url":"https://www.grunig-signtronic.com/en/company/about-us"},{"@type":"SiteNavigationElement","position":6,"name":"Contact","url":"https://www.grunig-signtronic.com/en/contact/headquarter"}]}
{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.grunig-signtronic.com/en"},{"@type":"ListItem","position":2,"name":"Contact","item":"https://www.grunig-signtronic.com/en/contact"},{"@type":"ListItem","position":3,"name":"Hotline","item":"https://www.grunig-signtronic.com/en/contact/hotline"}]}
{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"When is the hotline available?","acceptedAnswer":{"@type":"Answer","text":"Our support hotline is available Monday to Friday from 8:00 to 17:00 (CET). Outside these hours, please contact us by email and we will respond as quickly as possible."}},{"@type":"Question","name":"What information should I prepare?","acceptedAnswer":{"@type":"Answer","text":"For fast troubleshooting, please provide: machine number, error message (if available), a description of the issue, and when it occurs. For software issues, include the installed software version."}},{"@type":"Question","name":"Are there costs for hotline support?","acceptedAnswer":{"@type":"Answer","text":"Phone support is free during the warranty period. After warranty, we offer flexible service contracts or hourly billing. Contact us for details."}},{"@type":"Question","name":"Can I book a service technician directly?","acceptedAnswer":{"@type":"Answer","text":"Yes. Call us and describe the issue. We will clarify whether remote support is sufficient or an on-site visit is needed, then schedule the next step with you directly."}}]}
```