--- title: "FAQ - Frequently Asked Questions | Grünig-SignTronic AG" description: Answers to common questions about service, maintenance, spare parts, training and support, plus downloadable FAQ documents and technical documentation. image: https://www.grunig-signtronic.com/images/og-image.jpg --- > Documentation Index > Fetch the complete site index at: https://www.grunig-signtronic.com/llms.txt > Use this file to discover all available pages before exploring further. # Frequently Asked Questions Find answers to the most important questions about our products, services and support. FAQ documents for your machines are also available to download. [Contact us directly](/en/contact/contact-form) [View downloads](#downloads) FAQ Categories ## Find answers quickly Our FAQs are organised by topic for easy navigation. [](/en/service/support#faq) ### Support & Service Questions about technical support, remote support, on-site service and response times. [View FAQs](/en/service/support#faq) [](/en/service/spare-parts#faq) ### Spare Parts Questions about ordering, delivery times, availability and installation of spare parts. [View FAQs](/en/service/spare-parts#faq) [](/en/service/training#faq) ### Training Questions about training formats, content, duration, costs and certificates. [View FAQs](/en/service/training#faq) ### General Questions Questions about warranty, guarantee, international services and contact options. Technical Documentation ## Downloads Download FAQ documents for your machines. Available in multiple languages. ### G-STRETCH FAQ documents for screen stretching systems [Deutsch](https://content.grunig-signtronic.com/files/support/faq/faq%5Fg-stretch%5Fde.pdf) [English](https://content.grunig-signtronic.com/files/support/faq/faq%5Fg-stretch%5Fen.pdf) [Español](https://content.grunig-signtronic.com/files/support/faq/faq%5Fg-stretch%5Fes.pdf) [Français](https://content.grunig-signtronic.com/files/support/faq/faq%5Fg-stretch%5Ffr.pdf) ### G-COAT FAQ documents for coating systems [Deutsch](https://content.grunig-signtronic.com/files/support/faq/faq%5Fg-coat%5Fde.pdf) [English](https://content.grunig-signtronic.com/files/support/faq/faq%5Fg-coat%5Fen.pdf) [Español](https://content.grunig-signtronic.com/files/support/faq/faq%5Fg-coat%5Fes.pdf) [Français](https://content.grunig-signtronic.com/files/support/faq/faq%5Fg-coat%5Ffr.pdf) ### G-WASH FAQ documents for washing systems [Deutsch](https://content.grunig-signtronic.com/files/support/faq/faq%5Fg-wash%5Fde.pdf) [English](https://content.grunig-signtronic.com/files/support/faq/faq%5Fg-wash%5Fen.pdf) [Español](https://content.grunig-signtronic.com/files/support/faq/faq%5Fg-wash%5Fes.pdf) [Français](https://content.grunig-signtronic.com/files/support/faq/faq%5Fg-wash%5Ffr.pdf) General Questions ## More frequently asked questions Answers to general questions about our products and services. Visit our contact page to find the right contact person for technical support, sales enquiries or general information. Our team is happy to assist you. Yes, we offer various financing models for new machines, including leasing, hire purchase and traditional financing through partner banks. Contact our sales team for an individual financing offer that fits your investment plans. Delivery times depend on the machine type and configuration. Standard machines typically have a delivery time of 3–4 months. Custom configurations can take 4–6 months. For urgent requests, we will explore special solutions. Contact our sales team for current delivery times. We occasionally offer fully refurbished used machines. These have been thoroughly inspected, overhauled and come with a limited warranty. Availability varies. Contact our sales team to be informed about current offers or to discuss your requirements. FAQ documents and technical documentation can be found in the download section of this page. For specific documents, please contact our support team with your machine serial number. We will be happy to provide the required documentation. More questions? ## We are happy to help Have a question that wasn't answered here? Contact our team – we're here for you. [Get in touch](/en/contact/contact-form) [Contact support](/en/contact/hotline) ```json {"@context":"https://schema.org","@type":"WebPage","@id":"https://www.grunig-signtronic.com/en/service/faq#webpage","url":"https://www.grunig-signtronic.com/en/service/faq","name":"FAQ - Frequently Asked Questions | Grünig-SignTronic AG","description":"Answers to common questions about service, maintenance, spare parts, training and support, plus downloadable FAQ documents and technical documentation.","inLanguage":"en-US","isPartOf":{"@id":"https://www.grunig-signtronic.com/#website"},"about":{"@id":"https://www.grunig-signtronic.com/#organization"},"primaryImageOfPage":{"@type":"ImageObject","url":"https://www.grunig-signtronic.com/images/og-image.jpg"}} {"@context":"https://schema.org","@type":"Organization","@id":"https://www.grunig-signtronic.com/#organization","name":"Grünig-SignTronic AG","legalName":"Grünig-SignTronic AG","url":"https://www.grunig-signtronic.com/","logo":{"@type":"ImageObject","url":"https://www.grunig-signtronic.com/images/og-image.jpg","width":1200,"height":630},"image":"https://www.grunig-signtronic.com/images/og-image.jpg","description":"Screen printing automation and screen production systems","foundingDate":"1967","vatID":"CH-035.3.007.501-8","taxID":"CHE-102.614.679","address":[{"@type":"PostalAddress","streetAddress":"Ringgenmatt 14","postalCode":"3150","addressLocality":"Schwarzenburg","addressRegion":"Bern","addressCountry":"CH"},{"@type":"PostalAddress","streetAddress":"Rossrütistrasse 4","postalCode":"9464","addressLocality":"Rüthi (SG)","addressRegion":"St. Gallen","addressCountry":"CH"}],"location":[{"@type":"Place","name":"Schwarzenburg","address":{"@type":"PostalAddress","streetAddress":"Ringgenmatt 14","postalCode":"3150","addressLocality":"Schwarzenburg","addressRegion":"Bern","addressCountry":"CH"},"geo":{"@type":"GeoCoordinates","latitude":46.8226846,"longitude":7.3466721}},{"@type":"Place","name":"Rüthi (SG)","address":{"@type":"PostalAddress","streetAddress":"Rossrütistrasse 4","postalCode":"9464","addressLocality":"Rüthi (SG)","addressRegion":"St. Gallen","addressCountry":"CH"},"geo":{"@type":"GeoCoordinates","latitude":47.2998223,"longitude":9.5485221}}],"areaServed":"Worldwide","telephone":"+41 31 734 26 00","email":"info@grunig-signtronic.com","contactPoint":[{"@type":"ContactPoint","telephone":"+41 31 734 26 00","contactType":"customer service","areaServed":"Worldwide","availableLanguage":["en","de"],"email":"info@grunig-signtronic.com"}],"sameAs":["https://www.youtube.com/GrunigInterscreen","https://www.linkedin.com/company/grunig-signtronic","https://www.instagram.com/grunig_signtronic","https://www.facebook.com/GrunigInterscreen","https://github.com/grunig-release","https://vimeo.com/grunig"],"knowsAbout":["Screen Printing","Screen Production","Industrial Automation","CTS Technology","Computer-to-Screen","Screen Stretching","Screen Coating","Screen Washing","Textile Printing","Industrial Printing"],"keywords":"faq, frequently asked questions, support faq, maintenance, spare parts, training, error list, technical documentation"} {"@context":"https://schema.org","@type":"WebSite","@id":"https://www.grunig-signtronic.com/#website","url":"https://www.grunig-signtronic.com/","name":"Grünig-SignTronic AG","description":"Over 55 years of screen printing expertise. 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