Contact options
How to reach us
Choose the contact channel that fits your situation. We support you quickly and reliably.
Service Hotline
Fast technical help for issues with your systems. Our support team is available by phone, email, or remote support.
Phone support
Call us directly. Our technicians assist by phone or arrange a remote or on-site service appointment.
Email support
Send us a detailed description of your issue by email. We will get back to you quickly with a solution.
Remote support
For many issues, we can connect remotely and resolve problems quickly without travel or waiting times.
Availability
We are available Monday to Friday from 8:00 to 17:00 (CET). Outside these hours, please contact us by email.
Frequently asked questions
Quick answers
The most important questions about contacting support.
Our support hotline is available Monday to Friday from 8:00 to 17:00 (CET). Outside these hours, please contact us by email and we will respond as quickly as possible.
For fast troubleshooting, please provide: machine number, error message (if available), a description of the issue, and when it occurs. For software issues, include the installed software version.
Phone support is free during the warranty period. After warranty, we offer flexible service contracts or hourly billing. Contact us for details.
Yes. Call us and describe the issue. We will clarify whether remote support is sufficient or an on-site visit is needed, then schedule the next step with you directly.
Contact us now
We support you quickly and professionally.