FAQ Categories
Find answers quickly
Our FAQs are organised by topic for easy navigation.
Frequently Asked Questions
Find answers to the most important questions about our products, services and support. FAQ documents for your machines are also available to download.
Support & Service
Questions about technical support, remote support, on-site service and response times.
Spare Parts
Questions about ordering, delivery times, availability and installation of spare parts.
Training
Questions about training formats, content, duration, costs and certificates.
General Questions
Questions about warranty, guarantee, international services and contact options.
View FAQs: Support & Service
View FAQs: Spare Parts
View FAQs: Training
View FAQs: General Questions
Technical Documentation
Downloads
Download FAQ documents for your machines. Available in multiple languages.
General Questions
More frequently asked questions
Answers to general questions about our products and services.
Visit our contact page to find the right contact person for technical support, sales enquiries or general information. Our team is happy to assist you.
Yes, we offer various financing models for new machines, including leasing, hire purchase and traditional financing through partner banks. Contact our sales team for an individual financing offer that fits your investment plans.
Delivery times depend on the machine type and configuration. Standard machines typically have a delivery time of 3–4 months. Custom configurations can take 4–6 months. For urgent requests, we will explore special solutions. Contact our sales team for current delivery times.
We occasionally offer fully refurbished used machines. These have been thoroughly inspected, overhauled and come with a limited warranty. Availability varies. Contact our sales team to be informed about current offers or to discuss your requirements.
FAQ documents and technical documentation can be found in the download section of this page. For specific documents, please contact our support team with your machine serial number. We will be happy to provide the required documentation.
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